Privacy Policy

1. General Information

The protection of personal data is important to Certilance.

This Privacy Policy explains which personal data may be collected when you use this website, how the data is processed, and which rights may apply to you.

This website is intended for international users and provides information about Certilance services, contact options, and registration features.

2. Scope of This Privacy Policy

This Privacy Policy applies to the use of the Certilance website and its related online functions, including contact forms, registration forms, analytics tools, and communication features.

This Privacy Policy does not apply to external websites or third-party services that may be linked on this website. Certilance has no control over the content, security, or privacy practices of external websites. Please review the privacy policies of the respective third-party providers.

3. Responsible Contact

The responsible contact for privacy-related inquiries is:

Certilance Email: info@certilance.com

If a formal legal entity, registered address, or dedicated data protection contact is established in the future, this section should be updated accordingly.

4. Data Collected Automatically

When you visit this website, certain technical data may be collected automatically by the website server, hosting provider, browser, or security tools.

This may include:

• •IP address
• •Date and time of access
• •Browser type and version
• •Operating system
• •Device type
• •Referring website
• •Pages visited
• •Access status / HTTP status code
• •Amount of data transferred
• •Technical error logs

This data is processed to operate the website, maintain technical stability, improve security, prevent misuse, and analyze technical problems.

5. WordPress Website and Technical Services

This website is operated using WordPress.

WordPress, plugins, hosting providers, security tools, cookie management tools, analytics tools, and other technical service providers may process technical data necessary for website operation.

Depending on the website configuration, WordPress may process data related to user registration, login activity, form submissions, spam protection, security monitoring, and website performance.

Certilance aims to use appropriate technical and organizational measures to protect personal data. However, no website or online service can be guaranteed to be completely secure.

6. Contact Forms and Email Communication

If you contact Certilance through a contact form, email, or another communication channel, the information you provide may be processed.

This may include:

• •Name
• •Email address
• •Phone number, if provided
• •Company or organization, if provided
• •Country or location, if provided
• •Message content
• •Attached files, if uploaded
• •Any other information voluntarily submitted by you

This data is used to respond to your inquiry, communicate with you, prepare service-related information, and manage business communication.

Please do not submit confidential, sensitive, or third-party personal data unless it is necessary and you are authorized to share it.

7. Registration Data

Certain services or website areas may require registration.

When you register, Certilance may process data such as:

• •Name
• •Email address
• •Username or account details
• •Password or encrypted login credentials
• •Company or organization
• •Professional role
• •Country
• •Registration date
• •Login activity
• •Communication
• •preferences
• •Information submitted through the registration process

This data is used to create and manage user accounts, provide access to selected website functions, communicate with registered users, prevent misuse, and manage service-related processes.

Users are responsible for providing accurate and up-to-date information.

8. Analytics

This website uses analytics tools to understand how visitors use the website and to improve website performance, content, and user experience.

Analytics tools may process data such as:

• •IP address
• •Device type
• •Browser information
• •Pages visited
• •Time spent on pages
• •Referral source
• •Approximate geographic location
• •User interactions on the website

Analytics data is usually processed in aggregated or pseudonymized form where technically possible.

If Google Analytics is used, data may be processed by Google and may be transferred to servers outside your country. Google may process data according to its own privacy policy and terms.

You can control analytics cookies through the cookie banner or your browser settings, where available.

9. CRM Processing

Certilance may use a Customer Relationship Management system, such as Odoo, to manage inquiries, registrations, business communication, and potential customer relationships.

Data submitted through contact forms, registration forms, email communication, or other business interactions may be stored in the CRM system.

This may include:

• •Name
• •Email address
• •Phone number
• •Company or organization
• •Country
• •Inquiry details
• •Communication history
• •Service interests
• •Notes related to communication or project requests

The purpose of CRM processing is to manage communication, follow up on inquiries, organize service requests, and maintain business records.

10. Newsletter and Marketing Communication

If Certilance offers a newsletter or marketing communication, your email address and related information may be processed for this purpose only if you subscribe or otherwise give permission where required.

You can unsubscribe from marketing communication at any time by using the unsubscribe option in the email or by contacting Certilance directly.

Service-related communication, such as responses to inquiries or registration-related messages, may still be sent where necessary.

11. Cookies

This website uses cookies and similar technologies.

Cookies are small text files stored on your device. They help the website function properly, improve user experience, analyze website usage, and, where applicable, support marketing or tracking functions.

12. Types of Cookies Used

Essential Cookies

Essential cookies are required for the basic operation of the website.

They may be used for:

• •Website security
• •Login functionality
• •Session management
• •Cookie consent settings
• •Form protection
• •Spam prevention

Without these cookies, certain website functions may not work properly.

Functional Cookies

Functional cookies may be used to remember user preferences, such as language settings, login preferences, or display settings.

Analytics Cookies

Analytics cookies help Certilance understand how users interact with the website.

They may be used to measure website traffic, page performance, visitor behavior, and technical performance.

Marketing and Tracking Cookies

Marketing or tracking cookies may be used if advertising, remarketing, or campaign tracking tools are active on the website.

These cookies may help display more relevant content or measure the effectiveness of marketing campaigns.

If these tools are not active, this section should be removed or updated.

13. Cookie Management

When you first visit the website, you may be asked to manage your cookie preferences through a cookie banner.

You can accept, reject, or adjust non-essential cookies where this function is available.

You can also delete or block cookies through your browser settings. Please note that blocking certain cookies may affect website functionality.

14. Third-Party Tools and Services

This website may use third-party tools and services for hosting, analytics, security, forms, CRM, email communication, spam protection, and website performance.

These providers may process personal data according to their own privacy policies and service terms.

Possible third-party services may include:

• •Hosting provider
• •WordPress plugins
• •Google Analytics
• •Google services
• •Odoo CRM
• •Email service providers
• •Security or spam protection tools
• •Cookie consent tools

The exact tools used may change over time depending on technical and business requirements.

15. Social Media and External Links

This website may contain links to social media platforms or external websites.

When you click these links, you leave the Certilance website. The privacy policies and terms of the respective external providers apply.

Certilance is not responsible for the content, data processing, or privacy practices of external websites or platforms.

16. No Online Payment Processing

This website does not currently provide online purchasing or direct online payment functions.

Certilance does not collect payment card data or online payment information through this website.

If payment functions are added in the future, this Privacy Policy must be updated accordingly.

17. International Users and Data Transfers

This website may be accessed by users from different countries.

Depending on your location, your personal data may be processed in a country different from your country of residence. Third-party providers, such as analytics, hosting, CRM, or email service providers, may also process data internationally.

Certilance aims to use service providers that apply appropriate privacy and security measures.

If privacy laws such as the GDPR or other regional data protection laws apply to your use of the website, you may have additional rights under those laws.

18. Data Retention

Personal data is stored only for as long as necessary for the purpose for which it was collected, unless longer retention is required for legal, security, administrative, or legitimate business reasons.

General retention principles:

• •Technical server logs may be stored for security and troubleshooting purposes.
• •Contact inquiries may be stored as long as needed to respond and manage communication.
• •Registration data may be stored as long as the user account remains active or as needed for service-related purposes.
• •CRM records may be stored as long as there is a business relationship, pending inquiry, or legitimate need for follow-up.
• •Newsletter data may be stored until you unsubscribe or request deletion.
• •Legal or administrative records may be stored longer if required.

19. Your Rights

Depending on your location and applicable law, you may have the right to:

• •Request access to your personal data
• •Request correction of inaccurate data
• •Request deletion of your personal data
• •Request restriction of processing
• •Object to certain processing activities
• •Withdraw consent where processing is based on consent
• •Request data portability where applicable
• •Lodge a complaint with a competent data protection authority, where applicable

To exercise your rights, please contact:

Certilance Email: info@certilance.com

Before responding to a request, Certilance may need to verify your identity.

20. Data Security

Certilance uses reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, internet-based data transmission can never be guaranteed to be completely secure. Users submit data through the website at their own responsibility.

21. Children’s Data

This website is not intended for children.

Certilance does not knowingly collect personal data from children. If you believe that a child has submitted personal data through this website, please contact Certilance so the data can be reviewed and deleted where appropriate.

22. Changes to This Privacy Policy

Certilance may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The current version published on this website applies.